TERMS AND CONDITIONS – KEYSWIND.COM
Keyswind.com is operated by Arga Digital Group LLC, EIN: 61-2277171
Contact: [email protected] – WhatsApp: +34 633 726 989
Registered address: Blvr. Ashmawi, Marbella, Spain
Hereinafter referred to as “the Seller” or “Keyswind”.
The purchaser or user is hereinafter referred to as “the Customer”.
1) Scope of Application
1.1 These General Terms and Conditions (“GTC”) govern all contracts concluded between Arga Digital Group LLC (Keyswind.com) and the Customer, relating to the sale, supply or provision of digital content and digital products, in particular software keys, game keys and other digital products (collectively, the “Products”).
1.2 These GTC apply to both consumers and business customers, in accordance with the applicable consumer protection laws. Any provisions that apply only to business customers will be indicated explicitly.
1.3 These GTC also apply to future contractual relationships between the Customer and the Seller, even if they are not expressly referred to again for each individual order.
1.4 For the purposes of these GTC:
Digital content means activation codes, product keys, licenses, download links or other information provided in digital form, without a physical carrier.
Digital products means software, games or other content that is delivered exclusively in digital form.
Non-digital products (if offered in the future) means any physical goods shipped to the Customer (e.g., physical cards, merchandise, etc.).
1.5 By placing an order on Keyswind.com, the Customer confirms that they have read and accepted these GTC.
2) Conclusion of the Contract
2.1 The products, prices and descriptions displayed in the online shop of Keyswind.com do not constitute a binding offer, but merely an invitation to the Customer to submit a purchase offer.
2.2 The Customer submits a binding offer by completing the order process in the online shop and clicking the button that finalises the purchase (e.g. “Place order” / “Complete purchase”).
2.3 Before submitting the order, the Customer may review and correct the entered data using the usual browser functions (back, edit fields, etc.). It is the Customer’s responsibility to ensure all details are correct before confirming the order.
2.4 After submitting the order, the Seller will send an automatic order confirmation by email. This email confirms receipt of the order but does not yet constitute acceptance of the contract.
2.5 The contract is deemed concluded when the Seller:
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sends the keys/licenses or download details to the Customer, or
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explicitly confirms acceptance of the order, or
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charges the purchase price (depending on the chosen payment method).
2.6 If, for any reason, the Seller is unable to accept the order (e.g. no stock, pricing error, suspected fraud), the Seller will inform the Customer and, if applicable, refund any amounts already paid.
2.7 The primary contract language is English, unless otherwise specified on the website.
2.8 The Customer is responsible for ensuring that the email address provided during the order process is correct and for checking all folders, including spam/junk, in order to receive the keys/licenses and communications from Keyswind.
3) Subject of the Contract
3.1 The Seller provides the Customer with digital Products (keys, licenses, codes, etc.) and, where indicated, any non-digital products.
3.2 For digital Products (keys or licenses):
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The Seller undertakes to provide the Customer with an activation key or license code, typically by email and/or via the Customer’s account on the website.
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This may include download links and installation or activation instructions.
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The use of the digital product is subject to the terms and conditions of the respective manufacturer or publisher (e.g. Microsoft, Steam, Origin, etc.).
3.3 If physical products are offered, their characteristics, prices, and delivery conditions will be defined by their description on the website.
3.4 The Seller is only obliged to provide ancillary services (such as basic support with activation issues) to the extent described on the website or expressly agreed with the Customer.
3.5 The provision of the Products is subject to successful payment by the Customer. The Seller may, at its discretion, grant provisional access before final payment confirmation.
4) Rights of Use for Software and Digital Keys
4.1 By purchasing a key or license, the Customer obtains a non-exclusive, non-transferable right of use to the corresponding software or digital content, in accordance with the manufacturer’s or publisher’s license terms and the type of license purchased (for example, single-use license, home use, etc.).
4.2 Unless expressly stated otherwise, the Customer does not acquire ownership of the software itself, but only the right to use it under the conditions specified by the relevant license.
4.3 The following is strictly prohibited:
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reselling keys where resale is not permitted by the license,
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sharing, publishing or otherwise disclosing keys publicly,
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using the product on more devices or in more accounts than permitted,
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bypassing any technical protection measures.
4.4 The Customer may create backup copies to the extent permitted by law and only for their own personal use.
5) Customer Obligations
5.1 The Customer must keep the keys/licenses in a safe place and must not disclose them to unauthorised third parties.
5.2 The Customer is responsible for:
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having compatible hardware and operating system,
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complying with the minimum technical requirements indicated by the manufacturer/publisher,
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having a stable Internet connection where required for download, activation and/or online use.
5.3 The Customer undertakes to use the Products only in accordance with applicable law and the terms of use of the relevant platform or publisher (for example, Steam, Origin, Microsoft, etc.).
6) Right of Withdrawal (Consumers)
6.1 Under EU consumer protection rules, consumers generally have a 14-day withdrawal period to cancel a contract without giving any reason.
6.2 However, in the case of digital content (such as activation keys, digital licenses and downloadable games) which is not supplied on a physical medium, the right of withdrawal may be lost once:
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the digital content has been made available to the consumer (for example, once the key has been sent), and
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the consumer has given their express consent to the early performance of the contract and has acknowledged that they thereby lose their right of withdrawal.
6.3 On Keyswind.com, when purchasing digital Products, the Customer expressly agrees that the digital content (key/license) will be delivered immediately and acknowledges that, once the key has been delivered, no statutory right of withdrawal applies, unless otherwise provided by mandatory law (for example, if the key is defective or the product is not as described).
6.4 For physical Products (if offered), the standard 14-day withdrawal right from receipt of the goods would apply, under the conditions laid down in applicable consumer law.
7) Prices and Payment Conditions
7.1 Unless otherwise indicated, the prices shown on Keyswind.com are total prices and include applicable taxes.
7.2 The Customer will be informed of the available payment methods (such as card, PayPal or others) during the order process.
7.3 For certain payment methods (for example, bank transfer), the order will not be processed until the Seller has received and confirmed the payment.
7.4 The Seller reserves the right, in justified cases (including suspected fraud, incorrect data, outstanding payments), to reject certain payment methods or cancel orders.
8) Delivery and Provision
8.1 For digital Products, delivery will normally be made by:
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sending the key/license via email, and/or
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making it available in the Customer’s account on Keyswind.com, and/or
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providing a download link for the software or installer.
8.2 Delivery of digital keys usually occurs within a few minutes, although in some cases it may be delayed due to technical reasons, payment verification or system overload.
8.3 The Customer must check their email inbox and also the spam/junk folder.
8.4 If, due to technical problems, the Customer does not receive the key/license, they must contact support at [email protected] or via WhatsApp.
8.5 For physical Products (if offered), the delivery conditions (carrier, delivery time, shipping costs) will be indicated in the product description or during the checkout process.
9) Retention of Title
9.1 For physical products, the delivered goods remain the property of the Seller until full payment of the purchase price has been received.
9.2 For digital Products, access and the right of use are subject to proper payment. The Seller may suspend or revoke access/keys in cases of fraud, chargeback or non-payment.
10) Warranty and Product Conformity
10.1 The Seller is liable for defects of conformity in accordance with the applicable consumer protection laws.
10.2 For keys and licenses:
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If a key does not work, the Customer must contact support and provide basic information (order number, error screenshots, platform used, etc.).
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The Seller may check the key and, if the defect is confirmed, replace it with a working key or provide a refund.
10.3 The following will not be considered defects of the product:
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if the Customer’s device does not meet the minimum technical requirements,
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if the Customer’s account or platform is subject to bans, restrictions or regional limitations,
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if the key or product has been used contrary to the manufacturer’s or platform’s usage conditions (e.g., multiple activations when only one is allowed).
10.4 To the extent permitted by law, the Seller’s liability is limited to the amount paid by the Customer for the specific Product, except in cases of intentional misconduct, gross negligence or personal injury (death or bodily harm).
10.5 The Seller is not responsible for:
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outages or downtime of third-party servers (Steam, Microsoft, etc.),
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shut-down or changes of third-party services by the publishers,
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changes in the usage policies of third parties that are beyond Keyswind’s control.
11) Promotional Vouchers and Coupons
11.1 Promotional vouchers or coupons issued by Keyswind:
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may only be redeemed on Keyswind.com,
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are valid only for the period stated on the voucher,
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cannot be exchanged for cash and do not accrue interest.
11.2 Only one voucher per order may be used, unless expressly indicated otherwise.
11.3 If the Customer returns or cancels an order paid with a voucher (in cases where cancellation is possible), the voucher amount will not be refunded in cash; a new voucher or store credit may be issued according to the Seller’s policy.
12) Affiliate Programme (if available)
12.1 Keyswind may offer an affiliate programme, under which affiliates receive commissions for sales generated via their affiliate links.
12.2 The details (registration, commission rates, payment terms, minimum payout, rules of conduct) are specified in a separate section on the website and/or in a separate agreement accepted by the affiliate.
12.3 Keyswind reserves the right to modify, suspend or terminate the affiliate programme at any time, especially in cases of fraud, abuse or violation of the programme rules.
13) Limitation of Liability
13.1 The Seller is liable for damages suffered by the Customer only where such damages have been caused by intentional misconduct or gross negligence.
13.2 In cases of slight negligence, the Seller shall be liable only for typical and foreseeable damages, and only if an essential contractual obligation has been breached. In such cases, liability is limited to the value of the relevant Product, unless otherwise required by mandatory law.
13.3 Nothing in these GTC shall exclude or limit the Seller’s liability in cases where such exclusion or limitation is not permitted by law (for example, in cases of death, personal injury or certain statutory guarantees).
14) Data Protection
14.1 The Customer’s personal data will be processed in accordance with the Privacy Policy of Keyswind.com and the applicable data protection laws.
14.2 The Customer can access the Privacy Policy at any time on the website.
15) Final Provisions
15.1 If any provision of these GTC is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that best reflects the economic intent of the original clause.
15.2 These GTC and any contracts between the Customer and the Seller shall be governed by the laws of, without prejudice to any mandatory consumer protection provisions applicable in the Customer’s country of residence.
15.3 For dispute resolution, the Customer may resort to the competent courts as determined by applicable consumer law. In addition, the European Commission provides an Online Dispute Resolution platform available at: